Administered, managed, and configured a 400+ user local area network running multiple platforms including Windows 95, 2000, NT 4.0, AS/400, SCO UNIX 5.0, Micros 9700 and Lucent/Avaya phone system. Managed web hosting services and webmail for client. Trained and coached new team members to facilitate continuous process improvement of project team performance. Many end users are sales driven and will need non-technical explanations of technical issues, Create, change, and delete user accounts in Active Directory per request for on boarding and off boarding employees, Management of Office 365 hosted Microsoft Exchange for employee setups, Work directly with Human Capital as part of the employee on boarding team, Manage vendor relationships for hardware, software and cellular services, optimize the relationships to minimize cost, Onsite support in our corporate headquarters for executive management and senior management, Acts as on site resource for central IT to interface with as needed to solve infrastructure issues with servers, network and phone systems, 1-2 years experience system administration experience in a 100-400+ user environment or for a managed service provider of clients to that scale, Hardware technical knowledge of laptops, iPads and iPhones required, Hands on ability to upgrade memory and disks (HD, SSD) for laptops and desktops required, Detailed technical knowledge in Windows, OSX and iOS required, Experience dealing with users from a help desk required. IT Specialists assist companies and organizations with managing hardware, software, networking, and solving problems. Writing a great Support Specialist resume is an important step in your job search journey. Crafting a Technical Support Specialist resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is … I am writing to apply for the IT Support Specialist position at your company as advertised on the social networking website LinkedIn.com. Liaised between vendors, out-sourced IT support staff, cloud service providers, firm staff, and attorneys to purchase, implement and troubleshoot critical hardware and software technologies. Met both domestic and international user needs immediately by providing bi-weekly 24 hour on call support. Efficiently managed network infrastructure and provided desktop support to five satellite locations. - Choose from 15 Leading Templates. Responsible for Software License renewal/documentation and daily tape backup/restore. Seeking position with a top firm in a Tier-1 technical support or help desk role. Provide technical assistance to computer system end users. Directed the completion of a data migration project which included Microsoft SharePoint, a 3 terabyte Share Drive repository, and 2,000 pieces of IT office equipment with an IT budget of $250,000. Recovered lost and corrupt Microsoft Office documents saved both locally and remotely. Provided direct and telephone support to bank personnel with respect to the bank's local, wide, wireless, internet, and intranet networks, VOIP systems, cell phones, and all related software programs. Issues also included Active Directory and MS Exchange user setup and maintenance. Performed routine system and user administrative tasks, such as system specification changes or the addition, change or deletion of employees on the bank's various systems and networks. AirWatch, At least 2 years of support experience within a Tier 2 support group, Proven experience using, configuring, and troubleshooting Apple MacBook in an enterprise environment, Extensive knowledge of the following technologies: Microsoft Windows, Microsoft O365, Microsoft Office, VPN and remote access clients, Active Directory, Lenovo laptops, Network Printers, and other peripherals, Experience using Apple Management software Jamf, Strong experience supporting off-site conferences, Project management or project lead experience, Understanding of PowerShell and ability to create scripts that automate repetitive manual processes, Understanding of Microsoft Service Desk ticketing system, Providing level 1&2 local and remote desktop/laptop support in multi-site enterprise environment, Monitoring, responding to and resolving service tickets and problem reports received through walkups to on-campus helpdesk, phone, email, and ticketing queue system, Troubleshooting system hardware and software incidents including operating system and software application problems, Secure Marvell data and equipment upon departure of employees, including physically securing all IT related corporate property, data backup via EnCase system, Process new hire on-boarding and termination off-boarding process, Work with Service Desk Manager to create and document internal standards for IT knowledgebase, system configuration, including hardware and software, Participate in team projects and collaborate with other functional teams, Excellent communication skills and telephone manner, Excellent organizational skills and Incident Management experience, Strong problem solving and research skills, Strong knowledge of Microsoft based operating systems with emphasis on Windows 7/10 and Office 2007/2013/20xx, You need to be a self-motivated achiever who gains satisfaction from providing excellent customer service, Ability to follow team policies, processes and procedures, Ability to lift or move up to 50-lbs equipment if needed, Providing tier 1 & 2 IT hardware and software support to restaurants, regional office and regional users, Ensuring IT issues are escalated to the appropriate higher level IT Support team members when necessary, Performing preventative maintenance services through field visits and remote access, Providing after hours support through on-call rotation process, Ensuring restaurants and regional users are completely satisfied with support services, Training restaurant and regional users on basic use of hardware and software, Installing IT systems at new restaurants and remodels, Strong customer service, organization, and communication skills, Ability to understand software, hardware, telephony and connectivity, Ability to focus on objectives while being detail-oriented, Two (2) years experience with IT support responsibilities, Experience in supporting multi-site restaurants and/or supporting or deploying Point of Sale systems preferred, Issue management and facilitation experience preferred, Three (3) years of experience with Information Technology hardware and software support, Manage all procurement of laptops, desktops, iPads, iPhones and end user accessories, Manage the setup and configuration of all end user devices including the operating systems, essential system software such as Microsoft Office, virus protection etc, Standardize the configuration for all hardware and software for end user devices, Manage and evolve a standard for all end user devices, Provide end user support to our internal users via email, phone and with various support tools. Support Specialist Resume. If you have the space to include it, you should. Guide the recruiter to the conclusion that you are the best candidate for the it support specialist job. IT Support Specialists provide assistance to clients with the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. This section, however, is not just a list of your previous it support specialist responsibilities. Use a personal conversational style and active listening to understand and prioritize the business needs. Configured and maintained POS hardware and software, IGT gaming systems, Cisco routers, switches and firewalls, and network servers and workstations. Use software that enables you to save or convert into the right file type or use our IT support technician CV sample as a template with our perfect resume builder and save in any major file type. during a system outage affecting critical systems and high-level users. Technical Support Specialist (10/2010 to 6/2012) Provided technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via helpdesk system, telephone, and remote support tools. Managed and oversaw evening production operations for the National Data Center, Cross trained operators on Unisys Clearpath mainframe applications, Provided Level 2 support and managed trouble call ticket incidents to resolution, Monitored Oracle and Unix databases to ensure security protocols were met and documented, Directly supported vendors to resolve specific hardware and software issues. No need to think about design details. Collaborated with Information Technology (IT) partners to ensure written documentation is current and valid and communicated updates and changes to procedures. Oversee all IT duties for company; maintain and operate a small business network in three locations across two states. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. This means you should start with your most recent job at the top of your work experience section. IT Specialist Resume Samples and examples of curated bullet points for your resume to help you get an interview. are delivered, Coordinate with all the relevant groups to analyze the cause and perform in-depth analysis to determine the permanent fix, Coordinate with relevant groups to get the permanent fix tested and implemented on production, Regular status updates to all stakeholder, Supports and manage reporting (KPIs, Internal SLOs, Vendor SLAs, MOR, etc…), Provide immediate, high urgency support to all MAC/Windows senior executives in our Insomniac office, Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments, Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration, Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required, Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required, Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services, Assists in instructing staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required. Outlook XP, 2010 and 2013 setup and maintenance. Additional duties include the support of Avaya IP Office VoIP system. Re-Engineered the SAN environment with VEEAM software and Dell EqualLogic SAN. There are three resume formats common in the US and Canada today, but your work experience should always be listed reverse-chronologically. Performed CUL's first comprehensive IT Inventory via an asset management tracking tool. Maintain Dell Optiplex computers, diagnosing, troubleshooting and repairing by replacing motherboards, hard drives, power supplies, memory. Managed 10 to 15 team members and control budgets up to $950,000 dollars. Learn to write a Technical Support Specialist resume using these Technical Support Specialist resume samples for entry-level, intermediate, experienced and career change professionals and resume … Database Analyst Resume. I enjoy helping customers resolve technical issues with their devices. Top 8 it support specialist resume samples 1. Installed desktop image, operating systems and applications, Researched and resolved problems on workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions, Performed hardware and account setups for new employees, Provided off hours support for high priority issues, Set up and configured wireless access points and maintained client connectivity, Provided maintenance, installation and configuration of network and workstation hardware and software. ), Assists in developing user documentation/installation procedures, Assist in developing user documentation/installation procedures, Imaging, configuring and installing systems issued to users, decommission retired systems, Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility, Updating inventory records via IT Asset management system, Tuning up the system’s performance for the best efficiency of the service, Providing Telecom and Conference Room support, Installing, Managing, and Configuration Windows Operating System, Managing hardware and software inventory and ensure the inventory is up to date, Strong analytical and problem solving skills, Ability to work effectively in diverse teams, Ability to work well with other people in a team oriented environment, Ensures that necessary reports (e.g. Provided remote and field support for various Career Centers located within Fulton County. Office 2000, 2003, 2007, 2010 and 2013 support. Provide help desk support on an as-needed basis. 06/2018 - Current IT Support Specialist | EZ-MART - Boston, MA. Provided training to customers in the use of Windows XP- 2003, Vista-Windows 7 and Mac OSX. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a IT Support Specialist Candidate should be properly created. Designed, constructed the implementation of networks. Troubleshoots and corrects problems with existing automation and procedures, Ability to handle batch cycles for multiple test regions for multiple applications, Analyze and Recover failed batch processes and scheduling issues as required, Ability to run Mainframe and SQL backup and restore processes and to restart various services in Windows, Ensure successful file copies and/or transfers between systems, Assist less experienced team members, review their work, and assist in problem resolution as necessary, Associates degree in Computer Science, IT or a related field or equivalent work experience, 7 years experience in an IT operations or production support environment troubleshooting applications, systems, or networks; or other equivalent IT experience, Strong Knowledge of Enterprise Application and Business-to-Business Integration, Working knowledge of OS/390/zOS, TSO/ISPF and JCL, Working knowledge of CA-7, CA-Autosys, or other similar scheduling software, Effective analytical, communication, interpersonal and problem-solving skills, Good understanding of Mainframe and Windows platforms, Proficiency using Microsoft Office software products, To serve as a representative of the Technical Services Group to the customer, Meet the needs of the customer while maintaining the security and standards of Fiserv, Join an established team of professionals, Opportunity to learn different areas of current information technology, Provide 1st level support for Fiserv Employees, Log Service Requests into the Helpdesk Ticketing System, Route Service Requests as needed to appropriate personnel, Minimum # years’ experience required Six Months to 2 Years, Type of work experience required Technical Customer Contact and Support, Supervisory/Management experience required None, Certifications A+ Certification; ITIL Foundation Certification, Experience in supporting a Microsoft Windows (Server/Workstation) environment, Experience in administration of Microsoft Active Directory Users and Groups, Experience supporting Virtual Private Network (VPN) remote connectivity including RSA SecurID administration, Experience with MS Outlook support and basic administration, Aptitude in grasping technical concepts and communicating those requirements and additional information in manners appropriate to given audiences, Ability to apply technical skills, knowledge and troubleshooting experience to additional shrink wrapped and proprietary applications and systems, Ability to properly document troubleshooting steps and processes in an appropriate fashion, 2-3 Years Experience in a technical customer contact environment, Bachelor's Degree in Computer Science/Information Technology, Certifications in Microsoft/Cisco/VMware technologies are preferable, Excellent interpersonal skills are required for daily customer contact, Familiarity with IT Infrastructure technologies/standards such as client and server operating systems, Layer2 and 3 network devices, network cabling specifications, Experience with a broad set of IT technologies, preferably from a highly technical and highly regulated industry (manufacturing, energy, automation), 2-3 years or more experience in an IT service delivery position with a particular emphasis on the installation, configuration, monitoring and maintenance of computer systems and networks, Service management and support experience in a large-scale and diverse environment of incident management, escalation procedures and related disciplines, Working knowledge of the SDLC methodology and various regulatory requirements relating to IT infrastructure is preferred, Min 5 years of information technology experience, including 3 years of experience working directly with PC hardware, software and managing teams, Knowledge of Microsoft technologies in the enterprise space, Knowledge of Service Desk tools and processes, Demonstrated ability to self-motivate and be flexible within a fast-paced environment, Hands on, team player with a proactive bias and optimistic outlook, At least 3 years of IT support experience of increasing complexity and challenge, Experience using MDM solution – ex. Added computers and created users in active directory. For your IT Support Specialist Resume, include examples of how you were able to gain consensus by building sustainable relationships. Provided support of IT hardware, software, and networks. Updated network systems to support confidential company operations. Provided helpdesk support for multi-property hotel resort environment, including property tours and service calls. There are plenty of opportunities to land a Technical Support Specialist job position, but it won’t just be handed to you. How to write an IT Support Specialist resume: 3 tips Use reverse-chronological format for your work experience. Ability to deal with users effectively and calmly in crisis situations, Proven ability to work independently with little supervision as well as in a team environment, Proven track record to work with regional and global partners, Previous experience in business unit engagement, Project co-ordination or management experience, Comprehensive knowledge of Windows operating system, applications and computer hardware, Understanding of ITIL terminology and workflows, Good knowledge of investment banking industry, Chinese reading and Mandarin/Cantonese speaking is definitely a strong advantage, Prefer a Bachelor's degree in a related area and at least 5 years of experience in the field or in a related area, otherwise requires 8+ years of experience, Must understand Ladder Logic, schematics, and control systems technologies for industrial automated systems, Responsible for documentation and modifying specifications for existing standards as required, Competent to work at the highest technical level of all phases of manufacturing systems activities and automation control systems, Demonstrate understanding of project management methodologies, Demonstrate extensive experience in leading, instructing, directing, assigning, and checking the work of others, Demonstrate ability to communicate to all level of management in written and verbal form, Academic degree, preferably in a technical subject or equivalent education, 2+ years relevant technical experience, ideally in a professional services environment, English on C1 level or other local language proficiency would be a plus, Very strong communications and presentation skills; high aptitude for customer service, Ability to clearly understand customer needs, gain their confidence, ensure requests are completed to their satisfaction, Knowledge of McKinsey’s IT solutions portfolio (Windows & Office products, messaging platforms, mobile solutions, iOS platform, etc ), Ability to solve problems and analyze situations, i.e. Walk the end user through any diagnostic or technical steps that need to be completed in order to resolve the issue. 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