We require information regarding your travel insurance during your stay a copy of your insurance contract is necessary. Should you require insurance cover interruptions and repatriation.
For non-European residents, the calculation of insurance is completed on request.
Once purchased, the insurance payments are non-refundable.
PLEASE NOTE THAT THE SUBSCRIPTION OF THE INSURANCE IS BY REQUEST AND A QUOTATION ACCORDING YOUR RESIDENCE, YOUR AGE, YOUR DESTINATION... WILL BE PERSONALISED AND BE COMPLETEDAFTER RECEIVING YOUR BOOKING FORM.
Everyone has a special request in terms of type of rooms, a diet ... a service.
We will of course make every effort to comply with your requests and inform our providers of your requerements.
✪ 4. PRICES AND PAYMENTS
From the reservation date, whichever is in effect 60 days before the start date of your stay, a deposit amounting of 30%(*) of the total stay is required after completing the reservation form.
*IMPORTANT NOTE: The amount of the deposit will depend of the nature of the booked service, and this amount will be confirmed this amount prior to making the reservation. This will be effective when the booking includes flights, ferry tickets, train tickets, a car rental or a house/flat rental equally for these services, the total amount is required and added to the 30% of the deposit amount and special cancellation conditions are applied( see ✪ 5)
The balance of your stay is required 60 days before arrival. For bookings made less than 60 days before the arrival date, the total amount of the stay is due.
Several payment methods are possible by credit card (Visa or Mastercard), bank transfer.
International bank transfer: Note that 25 euros(each transaction) will be charged on your invoice for the bank fees.
In case of non-receipt of payment by your reservation request, no booking confirmation or contract will be established. It is your responsibility to contact us if you have any concerns regarding payment and booking confirmation before check-in.
If you are late for payment of the balance, do not worry, we will maintain your booking, but if the balance continues remain unpaid, our company can decide to cancel your stay and the booking will be subject to the application of the cancellation conditions of the clause your fact cited below.
✪ 5. YOU CHANGE OR YOU CANCEL
You may need to make a change for your reservation: starting dates for example ...
This change request must be sent by email. We will acknowledge receipt of your request. Any treatment change (error spelling of a name, for example ...) on a dossier is charged for € 45. If your change is possible, a new invoice is established for a new contract.
You or members of your reservation have to cancel for personal reasons that you do not have to justify to ourselves.
Your first step is to send us as soon as possible the cancellation in writing (email or recorded delivery letter with acknowledgment of receipt) by specifying only the following:
Name (or more) person (s) aside, the case number, the departure date of your booked stay
In the first instance, on the date of receipt of the written information, our company applies a cancellation fee according to this schedule. Please note that special cancellation fees will be applied according to the nature of the booked services(flights, ferry tickets, train tickets, car rental or a house/flat rental) for these last ones, the cancellation conditions will ge given to you.
More than 60 days: 30%(=deposit)
From 59 days to 15 days: 50%
From 14 days to 7 days: 75%
Less than 7 days: 100%
Cancellation fees are paid from amount collected whatever the author of the payment.
You should contact your insurer to report it and follow the cancellation procedure indicated you.
When you purchase a comprehensive insurance via our agency, you are informed about a contract number and details of the insurer.
✪ 6. MODIFICATION OR CANCELLATION FROM US
Change before starting the stay
We can make at any time for any necessary changes to the published stay. We will warn you about these changes before your reservation is confirmed and accepted. Also it may happen rarely (for reasons of safety or unexpected circumstances) that we had to change some elements (itineraries, accommodation ...) before departure. In this case, we will inform you of changes made, and any additional costs.
If this change affects a vital part of the program, you have the option either to terminate the contract without claiming any either accepting the change that we propose.
During your stay, if changes are to occur, S&C Mediterranea will do its utmost to offer you equivalent services wherever possible and a possible refund of the difference if the price of the replacing service is of a lesser value with no of claim to a any compensation; In case of absolute necessity( force majeure), you will be refunded the difference between the services offered and not honoured
Cancellation and cases of absolute necessity:
Should it arise, for reasons of absolute necessity or unforese or unforeseeable and uncontrollable events of any kind (fire, adverse weather conditions, operational decisions of carriers ...), we have to cancel your holiday or part of the benefits under the program. Such conditions may cause a change, delay in performance of services, modification or cancellation do not represent recourse for payment of any financial compensation.
S & C Mediterranea complies with mandatory regulation of travel agents being insured for professional liability with Hiscox Europe Underwriting Limited as No. HA contract RCP0242947- 19, Grand rue Louis 75002 Paris.
We will not be responsible for the following:
Late or no-show at departure
Presentation default, expired date or non compliance of your identity papers, passports, driving licenses, visas for traveling and during your stay, by the police or customs or for your registration.
Loss or theft of air-line tickets
Henceforth, fees retained by SARL S & C Mediterranea would be 100% of the total amount of the trip.
Any incident or unforeseeable and insurmontable incidence associated with a third party unconnected with the SARL S & C Mediterranea (such as wars, strikes, adverse weather conditions, technical incidents, road works, failure, loss or theft of luggage and other personal effects, delay or cancellation of the flight). These particular cases that can cause a delay in the performance of the contracted stay (in its duration and its program) shall not give rise to any refund of unused services as outlined in your contract. Any additional costs that would result would be your responsibility.
In the case of absolute necessity circumstances and / or for reasons of customer safety and / or order of an administrative authority, SARL S & C Mediterranea reserves the right to change the dates, times and planned routes if we feel that your safety can not be ensured.
Our company provides information about safety rules for sports and cultural activities, emergency numbers and weather information and calls for vigilance of participants. It is the individual responsibility of the participants in a sporting activity in a natural environment such as hiking or others to recognise the risks that may occur (accidents, injuries ...) can not be the fault of the company S & C Mediterranea . Participants also recognise that medical centres and hospitals can be removed far from the location of the activity. All these points must be borne by each participant agreeing not to sustain the company S & C Mediterranea responsible for injury, accident or other incident that may occur. Mediterranea S & C can not be held liable for accidents caused by reckless individual, a personal error of route.
When you purchase comprehensive insurance from us, a contract number and details of the insurer are transmitted.
8. EXCURSIONS, VISITS AND ACTIVITIES, EVENTS CULTURAL GUIDE
All excursions, visits, sports, cultural events or guided tours is part of the contract between you and as soon as the mentioned provisions are included in the price of the stay and we make the reservation after payment of the trip. We select suppliers for their competence and reliability, this detailed information will appear in your booking confirmation.Any excursion, tour, sport or additional guide that you could choose and buy directly with a local service provider will not be part of the contract between you and us and not any obligation our liability in its implementation.
✪ 9. NO RIGHT OF WITHDRAWAL
The legal provisions on distance selling foreseen in the Consumer Code provide that the right of withdrawal does not apply to hosting services, transport, catering or leisure services to be provided at a date or at specified intervals (Article L consumption code 121-20-4).
✪ 10. INFORMATION SITE
On the website, we strive to provide and update information as accurately concerning stays. We reserve the right to change information in case of changes or benefits cuts, and notify you in writing.
✪ 11. PERSONAL DATA
According to Article 34 of the law "and Freedoms", you have the right to access, modify, rectify and delete data concerning you. These data are intended to SARL S & C Mediterranea but may be transferred to third parties. To exercise your rights or if you do not want your data to be transmitted, please contact
SARL S & C Mediterranea
13 Boulevard Madame Mère 20000 Ajaccio
✪ 12. CLAIM/COMPLAINT
If an inconsistency, a misunderstanding related to your contract arises during your stay, do not panic!, We thank you to find first an arrangement with the provider and / or contact us. ! We will try to find a solution and resolve the problem as soon as possible.
You also have the option to send us a complaint letter with acknowledgment of receipt including vouchers or information of your request within 30 days from the end date of stay. We will reply within 7-15 days.
Will be brought before the Court of Commerce- Ajaccio- Franceght before the Court of Commerce- Ajaccio- France
After entering the service ( after sales , after travel ... ) and in the absence of satisfactory reply or absence of a reply within 60 days, the customer can engage with the Tourism and Travel mediator , whose contact details and referral procedures are available on its website: www.mtv.travel
✪ 13. CONTACT
You can contact us from Monday to Friday on 00 33 (0) 495 284 793 from 9:00 a.m. to 6:00 p.m. (local time).
Our agency is located in FRANCE -Corsica, at 13 Boulevard Madame Mère 20000 AJACCIO.